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Pure Herbs Honest Ingredients

Glow Halal

Privacy Policy

Last updated

This Privacy Policy explains what personal information Glow Halal collects, how we use it, and the choices you have. By using this website or placing an order, you agree to this policy.

1. Information we collect

  • Order & contact details you provide: name, phone number, delivery address, and (if given) email.
  • Sign-in details, if you choose "Sign in with Google": your name, email address and profile picture, as shared by Google. Signing in is optional — you can shop and pay by Cash on Delivery as a guest.
  • Order history and communications with us (e.g. WhatsApp or SMS about your order).
  • Usage & device data — such as pages viewed and general location — to understand and improve the store. With your consent this is collected through cookies (Google Analytics); if you decline, no cookies are set and Google receives only anonymous, cookieless signals with no personal identifiers, used for aggregated statistics (Google Consent Mode).

2. How we use your information

  • To process, confirm, deliver and support your orders (including Cash-on-Delivery confirmation by SMS/WhatsApp/call).
  • To provide customer service and respond to your questions.
  • To improve our products, website and service.
  • To meet legal, tax and record-keeping obligations, and to prevent fraud.
  • To send you marketing messages about new products and offers only if you have opted in (see "Marketing" below). We do not use your Google sign-in email for marketing unless you separately consent.

3. Cookies

We use essential cookies needed to run the store (for example, your cart and sign-in). With your consent — given through our cookie banner — we also use analytics and advertising cookies (Google Analytics, Google Ads) to measure and improve the site and our advertising. If you decline, no analytics or advertising cookies are set and no personal identifiers are collected — Google receives only anonymous, cookieless signals used for aggregated statistics (Google Consent Mode). The Meta (Facebook) Pixel and its cookies load only with your consent. Separately, to measure our Facebook and Instagram ads, our server tells Meta when someone adds a product to the bag, starts checkout or places an order (see "When we share information"), and if you arrive from one of our Meta ads we keep the ad's click ID in a first-party cookie (gh_fbc) for up to 90 days so that an order can be matched to the ad. We also remember, in a first-party cookie (gh_src) for up to 90 days, where you arrived from — for example a Google search, an AI assistant such as ChatGPT, a social network or an ad — and the page you landed on, so that we can see which channels bring orders. It holds no personal details, and the same information is saved with your order, along with your answer to the optional "How did you hear about us?" question at checkout. We also count visits anonymously on our own server — the page you land on, how many pages you view, whether you use a phone, tablet or computer, whether you tapped a WhatsApp button (which button and product), and whether the visit reached the bag, checkout or an order — without storing your IP address, name or phone number. These counts are deleted after 180 days. You can change your choice at any time by clearing the site's cookies in your browser.

4. When we share information

We do not sell your personal information. We share it only as needed:

  • Courier partners (such as TCS, Leopards and M&P) — your name, address and phone number, to deliver your order.
  • Google — for optional sign-in and, with your consent, analytics and advertising measurement, under Google's own privacy terms. Without consent, Google receives only anonymous, cookieless signals.
  • Meta (Facebook / Instagram) — to measure and improve our ads. Our server sends Meta the shopping events above (products, quantities, order value and order number) together with your phone number, name, city, province and, if given, email — each scrambled (hashed) before it leaves our server, so Meta can match it to an account but does not receive the readable details — plus your IP address and browser type. Meta uses this under its own terms. Ask us through the contact page if you would like us to stop.
  • Service providers who help us operate (e.g. hosting), under confidentiality obligations.
  • Authorities, where required by law.

5. Marketing

We only send marketing messages to people who have opted in. You can unsubscribe at any time using the link in an email or by messaging us. Opting out of marketing does not stop essential messages about an order you have placed.

6. Data retention

We keep order and contact information for as long as needed to fulfil orders, provide support, and meet legal and accounting requirements, then delete or anonymise it.

7. Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe and to limit who can access it.

8. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop marketing to you. Use our contact page and we will respond within a reasonable time.

9. Children

This website is intended for adults. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will remove it.

10. Changes

We may update this policy; the version on this page is the one that applies. The "last updated" date below reflects the current version.

11. Contact

Questions about your privacy? Use our contact page or use our contact page.