Privacy Policy

This Privacy Policy explains what personal information Glow Halal collects, how we use it, and the choices you have. By using this website or placing an order, you agree to this policy.

1. Information we collect

• Order & contact details you provide: name, phone number, delivery address, and (if given) email.
• Sign-in details, if you choose "Sign in with Google": your name, email address and profile picture, as shared by Google. Signing in is optional — you can shop and pay by Cash on Delivery as a guest.
• Order history and communications with us (e.g. WhatsApp or SMS about your order).
• Usage & device data collected, with your consent, through cookies and Google Analytics — such as pages viewed and general location — to understand and improve the store.

2. How we use your information

• To process, confirm, deliver and support your orders (including Cash-on-Delivery confirmation by SMS/WhatsApp/call).
• To provide customer service and respond to your questions.
• To improve our products, website and service.
• To meet legal, tax and record-keeping obligations, and to prevent fraud.
• To send you marketing messages about new products and offers only if you have opted in (see "Marketing" below). We do not use your Google sign-in email for marketing unless you separately consent.

3. Cookies

We use essential cookies needed to run the store (for example, your cart and sign-in). With your consent — given through our cookie banner — we also use analytics cookies (Google Analytics) to measure and improve the site. If you decline, analytics cookies are not set. You can change your choice at any time by clearing the site's cookies in your browser.

4. When we share information

We do not sell your personal information. We share it only as needed:

• Courier partners (such as TCS, Leopards and M&P) — your name, address and phone number, to deliver your order.
• Google — for optional sign-in and, with your consent, analytics, under Google's own privacy terms.
• Service providers who help us operate (e.g. hosting), under confidentiality obligations.
• Authorities, where required by law.

5. Marketing

We only send marketing messages to people who have opted in. You can unsubscribe at any time using the link in an email or by messaging us. Opting out of marketing does not stop essential messages about an order you have placed.

6. Data retention

We keep order and contact information for as long as needed to fulfil orders, provide support, and meet legal and accounting requirements, then delete or anonymise it.

7. Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe and to limit who can access it.

8. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop marketing to you. Email hello@glowhalal.com and we will respond within a reasonable time.

9. Children

This website is intended for adults. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will remove it.

10. Changes

We may update this policy; the version on this page is the one that applies. The "last updated" date below reflects the current version.

11. Contact

Questions about your privacy? Email hello@glowhalal.com or use our contact page.